BHC Application Form

Business Health Check – Application Form

Please fill in the form below to apply for the Business Health Check

*Required fields

1. Company Physical address

2. Executive key contact details

3. Audit selection*

4. Respondent Details*

4a. Strategy review perception audit:

Please upload an Excel spreadsheet with individual contact details (Name/Surname/Title/Email/Cell) of the participants who have been selected to take part in the strategy review perception audit. Participants in this aspect of the Business Health Check will generally be company directors and/or members of the board who take part in business planning and who carry executive responsibility for divisional or departmental performance.

4b. Business capability perception audit:

Please upload an Excel spreadsheet with individual contact details (Name/Surname/Email/Cell) of the participants who have been selected to take part in the business capability perception audit. Participants in this aspect of the Business Health Check will generally be senior managers across the organisational structure who carry responsibility operational performance on a day-to-day basis.

4c. Customer satisfaction monitor:

Please upload an Excel spreadsheet with individual contact details of the key customer contacts who have been identified to participate the customer satisfaction perception audit. Participants in this aspect of the Business Health Check will generally be senior executives or managers within the customer company who have a direct relationship with your company. Selected participants are free to refer to colleagues in order to respondent to sections in the questionnaire that maybe outside of their areas of responsibility (i.e.: financial management of accounts, order placement and deliver etc).

NB: Please note that a personalised invitation will be sent to a nominated senior executive in the organisation’s customer community asking them to participate in the customer satisfaction survey. The invite will be sent by OMC to each individual on behalf of the CEO of the company carrying out the BHC. Wording of the invitation is subject to confirmation and sign off (see the information portal for more detail). The 80/20 rule to be applied (i.e.: Customers from the top 20% of all customers that provide 80% of total income to be targeted to take part).

I hereby confirm that I have read the terms and conditions below and that I am authorised to accept them on behalf of my company *

YES

NB: Before clicking on the summit button, you may like to double check on the project process details to be followed from this point on. See user instruction below:

TERMS AND CONDITIONS

Project process guidelines to complete a successful application:

STEP ONE: On receipt of this application, the key executive contact will receive a link that will provide access to all three audit questionnaires (strategy, capability, customer).

STEP TWO: The questionnaires need to be finalised with up to a maximum of 5 changes (each). These changes must be restricted to only take into account any specific company, market or industry specific KPIs that would enhance benchmarking standards.

STEP THREE: Based on finalisation of the questionnaires and confirmation of the number of participants in each survey, an invoice for the deposit in an amount equal to 50% of the total cost will be submitted for payment.

STEP FOUR: On confirmation of receipt of the deposit, the executive contact will be required to confirm that the Xcel spreadsheets uploaded, provides the names and contact details for all nominated participants.

On receipt of the above information, the Business Health Check will be launched with OMC getting in touch will each participant to provide them with detailed information about the project and set them up to complete and submit their respective survey answers.

Terms & Conditions:

1. Eligibility: The offer is open to any company wishing to commit to the service.

2. Executive approval: The application to commission the service must be endorsed and approved by a senior company executive authorised to enter into this type of agreement.

3. Confidentiality: The provision of services is subject to strict confidentiality being applied to all responses received by OMC from nominated participants across all survey submissions.

4. Virtual delivery: The service is delivered virtually. Unless otherwise agreed no physical meetings will occur between OMC and the Client during any stage of the project — including questionnaire finalisation and presentation of findings.

5. Questionnaire changes: Any modifications to the perception audit questionnaires used across the three surveys to be undertaken must be mutually agreed and signed off prior to the start of the project. NB: To ensure comparability, the same questions must be repeated in subsequent audits without modification.

6. Criteria for changes: Any changes to the well-established and proven audit questionnaires used for the BHC will only be considered if they address key performance metrics critical or unique to the Client’s core business and conform to a format that provides an objective measure of the subject matter concerned. A maximum of up to five changes will be allowed.

7. Methodology integrity: Changes to the underlying methodology will not be permitted.

8. Reporting: Participating companies will receive a detailed written report for each survey supported by an executive summary in a presentation format. The method to be used for delivery of the reports needs to be confirmed by the Client. Delivery options include: via email to all registered participants, posting of reports to password protected portals used during the course of the project, delivery on a confidential basis to the company CEO only.

9. Benchmark usage and copyright: Benchmarking data from this service may be used for future performance comparisons, provided OMC is commissioned to conduct future assessments according to the BCH methodology. Unauthorised use of OMC’s proprietary questionnaires or measurement tools constitutes copyright infringement and violates the confidentiality levels to be applied to the project as referenced in Clause 3.